09ok's Terms & Conditions — Your Rights & Responsibilities

These Terms & Conditions 09ok and its users, forming a legally binding agreement. 09ok is an online Sports Betting and gaming platform operated for users in Bangladesh, offering betting on cricket, football, tennis, and more, alongside Live Casino and jackpot games.

09ok reserves the right to Terms & Conditions change these at any time. A notice will be posted on the platform and the "Last Updated" date will be revised. Continued use of the platform after any changes constitutes acceptance of the updated terms.

The definitions of key terms used in this document are clarified below, which 09ok Terms & Conditionsshall apply across the entire scope of:

• "Platform" refers to the 09ok website (09ok.wine), mobile application, and all associated services.
• "User" refers to any individual who has registered on or is using the platform.
• "Bet" or "Wager" refers to participation in any sports event or game involving a financial stake.
• "Wagering Requirement" refers to the requirement to place a specified amount in bets before any bonus funds can be withdrawn.
• "KYC" refers to Know Your Customer — the identity verification process.

This Terms & Conditions Applies to all products and services on the 09ok platform. Additional terms may apply for specific promotions or events, and will be listed separately on the relevant promotion page.

2.1 Registration Eligibility

09okTo open an account with 09ok, you must meet the following requirements:

• You must be at least 18 years is required. Registration by minors is strictly prohibited.
• You must be a legal resident of Bangladesh and be legally eligible to use this platform.
• Each individual may only one account You may only operate one account. If multiple accounts are found, all of them will be closed.
• All information provided during registration must be accurate, complete, and your own.

2.2 Identity Verification (KYC)

09ok may request any of the following documents at any time to verify your identity:

2.3 Account Security

Keep your account password and login details strictly confidential. Sharing your account or allowing a third party to access it 09ok Rules violation. If you suspect your account has been hacked or accessed without authorization, contact our support team immediately.

09ok's betting services. These rules apply to all Sports Betting, live betting, and casino games.

3.1 Bet Finality

Once a bet is confirmed, it cannot be cancelled unless 09ok takes action due to a technical error or event cancellation. Please verify all details before placing your bet.

3.2 Odds Changes

Odds in live betting change in real time. The odds displayed at the moment a bet is placed are considered final. If a bet is confirmed at incorrect odds due to a system delay, 09ok reserves the right to void that bet.

3.3 Event Cancellation or Postponement

• If an event is cancelled, the full stake for all bets placed on that event will be refunded to the user's account.
• If the event does not resume within 48 hours, it will be considered cancelled.
• For partially completed events (e.g., a cricket match interrupted by rain), 09ok's specific policy will apply.

09ok Supports the most popular mobile banking methods in Bangladesh. Key deposit and withdrawal conditions are outlined below:

4.1 Withdrawal Conditions

• Withdrawals can only be made to the same payment method used for the original deposit.
• Withdrawals exceeding ৳10,000 will not be processed until KYC verification is complete.
• Withdrawals are capped at ৳50,000 per calendar day.
• Withdrawals may be temporarily suspended and investigated in the event of suspicious transactions.

4.2 Currency & Charges

All transactions on 09ok are processed in Bangladeshi Taka (BDT). There are no additional charges on deposits. Payment gateway fees may apply to withdrawals, as determined by the respective service provider's terms.

09ok's bonus and promotional offers are subject to specific terms and conditions. Accepting a bonus constitutes agreement to these terms.

5.1 Welcome Bonus

New members receive a welcome bonus on their first deposit. This bonus cannot be withdrawn directly — the applicable wagering requirements must be met first.

• The wagering requirement for a bonus is generally 10x to 20x applies.
• From the date the bonus is credited 30 days within which the wagering must be completed.
• Maximum bet amounts placed with bonus funds may be subject to limits.
• The welcome bonus may only be claimed once per person, household, address, or device.

5.2 Reload Bonuses & Free Bets

Regular members are offered weekly or monthly reload bonuses and free bets during special events. These promotions carry their own terms, detailed on the promotions page. 09ok reserves the right to modify or cancel any bonus offer at any time without prior notice.

The following activities are strictly prohibited on 09ok. Violations will result in permanent account closure and possible forfeiture of funds.

• Fraud & Cheating: Registering with false information, using another person's identity, or attempting to hack the system.
• Multi-Accounting: Creating multiple accounts to claim bonus benefits.
• Selling or sharing your account: Allowing a third party to use or selling access to your account.
• Bonus Abuse: Attempting to withdraw without meeting bonus requirements, or exploiting bonus loopholes.
• Money Laundering: Using the platform for money laundering purposes.
• Automated Betting: Placing bets automatically using bots, scripts, or any other software.
• Match Fixing: Attempting to manipulate or participating in the manipulation of the outcome of any event.

09ok places responsible betting at the highest priority. We believe betting is a form of entertainment — it should never be treated as a primary source of income. Our Terms & Conditions we provide users with a number of tools in line with our responsible gaming policy:

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Session Limit: Set a time limit on how long you play in a single session.
• Self-Exclusion: Temporarily suspend your account yourself for a set period of time.
• Permanent Closure: You can permanently close your account at any time.

If you feel that betting is having a negative impact on your life, please contact us immediately at our Responsible Gaming Visit the page or contact our support team.

09ok may temporarily suspend or permanently close a user's account under any of the following circumstances:

• Breaching any provision of these Terms & Conditions.
• Refusing to complete KYC verification or providing false information.
• When suspicious or unusual betting patterns are detected.
• When account freezing is required by court order or government directive.
• At the user's own request.

Upon account closure, any remaining valid balance (if applicable and where no violations have occurred) will be returned to the user. However, if the account is closed due to a breach of rules, the balance may be forfeited.

09ok uses the highest security standards to protect your personal data. Our full privacy policy Privacy Policy page. In brief:

• All your personal information is protected with SSL encryption.
• Your information is never sold to third parties.
• Information may be disclosed to authorities when required by law.
• Contact support to view or update your personal information.

09ok bears no liability in the following cases:

• Funds lost due to internet disconnection or technical errors.
• Delays or failures caused by third-party payment gateways.
• Account compromise due to user negligence or security lapses.
• Financial losses from betting — all betting is undertaken at the user's own personal risk.

09ok reserves the right at any time to amend these Terms & Conditions reserves the right to make changes. Users will be notified in advance via email or platform notification for significant changes. Minor updates may take effect without prior notice.

If you do not agree with the updated terms, you may request to close your account. Continued use of the platform after changes have been made will be considered acceptance of the new terms.

This Terms & Conditions If you have any questions or complaints regarding these, please get in touch with us:

• Email: support@09ok.wine
• Live Chat: Available 24/7 at the bottom right corner of the platform.

After a complaint is submitted, our team 72 hours will provide an initial response within. Complex matters may take 7–14 business days to resolve. Disputes are subject to the applicable laws of Bangladesh.